Terms of service
Plain-English summary: you can use the service. Don't abuse it. You own your content. We own ours. We're not liable for indirect damages. The fine print follows.
1. Acceptance
By creating an account or using the Supreme Meta OS platform ("Service"), you agree to these Terms. If you're agreeing on behalf of an organisation, you represent that you have authority to bind it.
2. The Service
Supreme Meta OS provides an AI workforce operating system that lets you configure, deploy, and govern AI agents that operate against your business systems. The Service includes the runtime, integrations, memory layer, audit chain, and user-facing application.
3. Your account
- You're responsible for activity under your account.
- Keep your credentials secret. Use SSO and MFA where available.
- You must be at least 18 and capable of forming a binding contract.
4. Acceptable use
You won't use the Service to:
- Violate any applicable law or third-party right.
- Generate or distribute illegal, harassing, or deceptive content.
- Probe, scan, or test our infrastructure without written permission.
- Interfere with the Service or other customers' use of it.
- Train competing models on Service outputs.
- Reverse-engineer the Service except to the extent permitted by law.
Full list at acceptableuse.
5. Customer data & content
You own the data and content you put into the Service ("Customer Data"). You grant us the limited licence to host, process, transmit, and display Customer Data as required to provide the Service. We do not own Customer Data and we do not use it to train models — ours or anyone else's. See the Privacy policy for details.
6. AI outputs
The Service generates outputs based on your prompts, integrations, and configured agents. You are responsible for reviewing outputs before acting on them. We do not warrant that outputs are accurate, complete, or fit for any particular purpose — that's why every action has an audit trail and configurable HITL gates.
7. Subscription & billing
- Plans: Starter, Growth, Enterprise. See pricing.
- Trial: 14 days, no card required, on Starter and Growth.
- Billing: monthly or annual. Charges in USD unless your contract says otherwise.
- Taxes: excluded from the listed price.
- Refunds: we don't pro-rate cancellations mid-cycle, but we'll work with you in good faith if something has gone wrong.
8. Suspension & termination
We may suspend or terminate accounts that violate these Terms or pose a security risk to the Service. You may terminate any time from your account settings. On termination, we'll keep Customer Data accessible for at least 30 days for export, then permanently delete it (except as required by the audit-chain retention policy of your plan).
9. Warranties & disclaimers
The Service is provided "as is" to the maximum extent permitted by law, with no warranty of fitness for any particular purpose. We make no warranty about specific outputs, integrations, or model behaviour.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, or punitive damages. Direct damages are capped at fees you paid in the 12 months preceding the claim.
11. Indemnification
You'll indemnify us for claims arising from your Customer Data or your breach of these Terms. We'll indemnify you for claims that the Service itself (not Customer Data, not third-party services) infringes a third party's IP rights.
12. Confidentiality
Both parties will hold the other's confidential information in confidence and use it only to perform under these Terms.
13. Modifications
We may update these Terms. Material changes will be announced at least 14 days in advance.
14. Governing law & disputes
These Terms are governed by the laws of Singapore. Disputes will be resolved by SIAC arbitration in English, unless your contract specifies otherwise.
15. Contact
Legal · Supreme Meta OS Pte Ltd
Email: [email protected]
This page is a draft. The final wording will be reviewed by counsel before public launch. {{TODO: legal review with counsel}}